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The Cost of Misunderstanding Every small business owner in Anne Arundel County knows that a single miscommunication — an unclear contract, a fuzzy role description, a missed compliance detail — can drain more than just patience. It eats time, money, and trust. The antidote? Clear communication and consistent documentation.TL;DR Define employee roles clearly and revisit them quarterly. Make customer policies transparent and easy to find. Document vendor relationships — even the handshake